General
Applies to all sections of the website
This website offers a free service to the general public and its content is aimed at those who live near or are visiting Reading. To keep this site free we expect all users to abide by UK and international laws and also be respectful of other users regardless of any personal differences.
We also do not allow the trading of goods and services via our forums, comment boxes or personal messages.
We reserve the right to remove users, posts and any other content on the site that our administrators, moderators or general users deem to be offensive, illegal or for no given reason. We may also contact your ISP if you break UK or international laws or become a nuisance on the site. We also reserve the right to change these terms and conditions at any time.
Advertising
All adverts (including promotions) must not strobe in any way and cannot contain any material that violates the general terms and conditions.
Tickets
It is your responsibility to keep your details with us accurate as we will contact you regarding cancellations or errors with regards to these tickets.
Readinginfo.co.uk sells these tickets on behalf of either the venue, promoter, producer, production company or Readinginfo. As these are E-Tickets we reserve the right to cancel this and any other purchased tickets if you unlawfully re-sell or use to promote your or any other business through advertising, promotions, sweepstakes or competitions unless you have obtained written permission from us and all parties involved in the event.
Any refunds that occur for tickets or other items on the site can only be refunded in the same way that it was purchased and to the same account/card (if cheque or card payments). This standard practise is to prevent fraud and is also a requirement by our bank.
We truly aim for everything on the website to be correct, however we cannot guarantee this due to human error so we shall try and rectify any mistakes that are made. If we discover an error with the price of this ticket we shall contact you to either reconfirm the order at the correct price (and credit or debit your account to fulfill the correct payment) or give you the option to cancel the tickets. If we are unable to contact you using the details supplied in the checkout process you agree that we can treat your order as cancelled and will issue you a full refund.
If an event is fully cancelled we shall offer seats at a rescheduled performance to the email address given during the checkout process up to the value of the original ticket price. If you the ticket holder are unable to attend the rescheduled performance or one is not available we will offer the opportunity of a refund to the card you originally paid on. If an event occurs over more than one day and one of a few of those is cancelled then a partial refund for the cancelled days will be offered via the email address given during the checkout process. Regrettably this is the only time that we can issue refunds and we cannot issue refunds if you change your mind.
Some tickets may have age or other restrictions which will be made clear at point of sale. By purchasing tickets with these restrictions you agree that the people you have bought tickets for are eligible to attend the event and we cannot refund or exchange any tickets purchased where attendees are or would be refused entry due to these restrictions.
The venue reserves the right to refuse admission, eject or conduct security searches under their own rules and regulations including but not limiting to, using photographic or recording equipment, unacceptable behaviour, violence, or behaviour that could cause injury or offence without issuing a refund or exchange. Full details of these rules are obtainable from the venues in which their contact details are available from our website, please let us know if you can't find them.
If you are late, every effort shall me made to admit you during a suitable break in the event, however we cannot guarantee this and cannot issue refunds or exchanges for those who are not admitted. If your tickets are reserved but not paid for then we can only keep these seats reserved till an appropriate time before the performance starts. For smaller theatres this is normally 5 minutes, for larger theatres this can increase to 15 minutes so that everyone can be seated and ready for the show to start.
Your ticket(s) correspond to a specific area in the venue and you cannot switch to a different price area or seat upon arrival. Please check with the venue upon arrival.
There may be film or sound recording arranged by either the venue or production company and you consent to being recorded as a member of the audience.
Unpaid Items
If whilst making a payment we suffer costs due to lack of funds in your bank account we may charge you for the cost incurred.
Cheques : £5
Debit & Credit Cards: TBA
Updates
- 17/03/10 - Added details regarding the trading of goods via forums etc.
- 01/02/10 - Improved Wording in general terms & conditions and advertising. Also added sub title to general.
- 08/12/09 - Added details regarding unpaid items
- 27/11/09 - Added more information regarding late comers to shows where customers have reserved and not purchased. Updated details regarding refunds to tickets purchasers and specifying refund payments must be to same account/card.
